Cancellation & Refund Policy

Last updated: October 2026

R G Technosolutions Pvt. Ltd. (Renu Broadband) believes in helping its customers as far as possible, and therefore has a liberal cancellation policy. Our policy and its terms must be accepted by the customer during the order process before payment is submitted; once an order is placed, a copy of this policy is sent with the order confirmation email.

1. Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the order has been communicated to the vendors/merchants and they have initiated the process of shipping it.
2. There is no cancellation of orders placed under the Same Day Delivery category.
3. No cancellations are entertained for products that the R G Technosolutions Pvt. Ltd. marketing team has obtained for special occasions like Durga Puja, Diwali and Valentine's Day, etc. These are limited-occasion offers and therefore cancellations are not possible.
4. In case of receipt of damaged or defective consumer durable and non-durable items like a switch or router, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at their own end. This should be reported within 7 days of receipt of the products.
5. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team will take an appropriate decision after looking into your complaint.
6. In case of complaints regarding products that come with a manufacturer's warranty, please refer the issue to them.
7. In case of any refunds approved by R G Technosolutions Private Limited, the refund of a cancelled order will take 6–8 days to be processed to the end customer.